LSBet is a small, unknown betting provider. And according to my Experience and rightly so. I took a look at the offer over a longer period of time and put the LSBet sports betting offer through its paces. The focus was on a promotion called "50% Risk Free Bet".
Negative LSBet experiences
LSBet is an attractive betting provider at first glance. No betting fee, good odds, a lucrative bonus offer, interesting promotions and fast software definitely make LSBet a sports betting provider that you should take a closer look at. However, if you scratch the surface, there are a few points of criticism.
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Dubious license from Caribbean island Curacao
First of all, you should always check which gambling license a provider has. In the case of LSBet, it is a license from the Caribbean island state of Curacao. Anyone who has ever been to Curacao knows that things can get very chaotic there. A license to print money from there does not necessarily meet the highest standards. This can be seen very quickly in the customer support, the general terms and conditions and the arbitrary actions of the financial manager.
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Language problems with a promotion of LSBet
The promotion advertises the fact that you get a 50% free bet when completing a four-way combination if three of the four individual elements are correct. As the betting provider LSBet is based on the Caribbean island of Curacao, no one seems to have been found who speaks German well enough, so that the translations on the website often seem strange. If you talk to the live support in the chat, it becomes clear that there is a major language barrier here.
Either the support staff only work with Google Translator, are very stupid or it's just a computer bot. More complex problems should be formulated in simple sentences with subject-verb-object, otherwise you will get a standard answer that is very unsatisfactory and does not answer any questions.
Unclear bonus conditions in the terms and conditions
The language barrier also becomes clear when you read through the bonus conditions of the promotion. There are two Points to complain about.
The campaign was originally announced and advertised as a four-team combination of the TOP 4 leagues.
After I asked, the terms and conditions were changed and the four-person combination was limited to the Bundesliga!
It's extremely unprofessional if I change the terms and conditions based on a chat with a customer.
It's a good thing I took a screenshot beforehand 😉 This shows that it says "TOP4 leagues". I actually just wanted to ask support which four leagues are meant by this to avoid any hurdles. Because in the title, the promotion is advertised as "Bundesliga-Kombi", so the "Top4 leagues" made me wonder.
As you can see, there's even a typo in the headline. No halfway decent marketing department in the world makes mistakes like this: "Kombiette auf Bundesliga-Spiele" (Combined offer on Bundesliga games). Amateurs - or even worse - idiots or fraudsters could be at work here.
The wording is also unclear as to when you get the free bet and what you have to do to get it.
I assumed that you get the 50% free bet if you get at least three single tips of a four-way combination right. However, the support denied this and restricted this bet to when you exactly three out of four individual tips correctly. With four correct Tips you win the four of a kind. With three correct, the 50% free bet serves as a kind of cashback, which is comparable to the rake in poker.
3. excluded from the promotion
Um die Gratiswette zu bekommen muss man seine Wettschein-ID nach Ende der Games an den Support schicken. Dort wird geprüft, ob man die Bedingungen erfüllt:
- Combination with four individual tips ☑
- Minimum odds of 1.50 per single bet ☑
- Already deposited money for at least the second time ☑
- No money withdrawn after the second deposit ☑
- Set at least 20 euros ☑
I asked the live support team whether I was eligible for the promotion before taking out a €100 four-pack. I was told twice that I was eligible and that I didn't need to ask beforehand, but simply had to submit the betting slip ID afterwards.
Now something has happened that LSBet probably didn't think was possible. I have won the four-way combination twice and made a total profit of 700 euros.
LSBet bonus action documented in video
[su_youtube url="https://youtu.be/Ml7WiHKzCGg" width="1280″ height="720″]
4. contradictory statements from support
So I made the four-of-a-kind combination five times because of the LSBet promotion and risked a total of 450 euros. After I had won twice and made a profit of 760 euros, I had a 100-euro four-combo with 100 euros for the first time Insert lost with exactly three out of four single bets and claimed the well-deserved 50 euro free bet.
However, the live chat support told me that I could I am not eligible for the promotion. This was quite unexpected, as I had previously been certified twice as eligible for the promotion. However, I hadn't won anything yet.
When I asked for the reasons, I was only told that it was a Decision of the Financial Manager had been and I should ask with the. I did that by email.
However, the finance manager did not explain my exclusion from a publicly advertised promotion in which I met all the conditions and only told me that this decision was "final".
5. promotion block because of LSBet affiliate link
I had advertised LSBet as an affiliate. This means that I received a one-off commission if someone signed up to LSBet. As I was convinced that I could make a profit with this promotion, I advertised LSBet on my YouTube channel with a clear conscience. And everyone who followed my tips probably made a tidy profit.
I angrily contacted the affiliate manager and told him what I thought of these fraudulent methods. I advertise a promotion and get LSBet customers and risk my own money just because I get a 50% free bet as compensation in case of a loss. And then LSBet arbitrarily decides afterwards that you can't claim this promotion at all!
If I hadn't had the protection of the 50% free bet, I would never have taken out a 100 euro four-way combination and certainly wouldn't have advertised the small betting provider LSBet with the dubious license on Curacao.
I advertised LSBet in around 10 videos and achieved around 10,000 views. LSBet got five new customers as a result and I received a measly commission, which is much lower than my winnings at LSBet. So these advertising measures were lies. LSBet makes sure that my credibility suffers.
As the reason for my sudden exclusion from the promotion, the affiliate manager finally claimed that I had signed up myself via an affiliate link. In other words, a link for which others receive a commission. In addition - and this was the final straw - the affiliate manager insulted me and described the number of new customers I had referred as "poor". This shows the intellectual poverty that prevails at LSBet.
- If I signed up via an affiliate link, it was a coincidence and not intentional.
- It didn't matter how I signed up for my first two promotions inquiries.
- It would be a small matter for a well-organized company to cancel the affiliate turnover generated by my player account - especially since it was negative, because I made a profit and therefore the intermediary (affiliate partner) gets the loss deducted from LSBet's commission.
- Goodwill towards a partner would be appropriate instead of insults.
- It may be true that I have referred few new customers, but the number is not decisive. The conversion rate was around 2%. So for every 100 people who clicked on the LSBET ad, two signed up and deposited money. This rate is very, very good, as any online marketing expert will confirm. Only LSBet's affiliate manager doesn't seem to understand this.
Summary of my LSBet experience
I'm boundlessly disappointed and angry about LSBet's business methods. They promise a promotion and then arbitrarily exclude you without giving any reason. The real reason is obvious: I probably won too much.
The poor support with comprehension and language problems as well as the dubious license from the island state of Curacao fit well into the picture. I just hope that I can cash out my winnings somehow.
CONCLUSION: LSBET SPORTWETTEN IS DEFINITELY A DUBIOUS PROVIDER!
Delete LBbet account
I will withdraw my money and then delete my LSBet account. I hope that I will get the money back. The first attempt has already failed. I tried to transfer the money to my bank account. However, it took too long, so I canceled the payout again so that I could complete another four-way combination.
On the second withdrawal attempt, I wanted to withdraw the money to my Neteller account. They only asked for a screenshot of my Neteller account, showing my name and email address. Fair enough! Whether this really works remains to be seen. As of now (3.5. 2018) I do not have the money yet on the Neteller account.
